Frequently Asked Questions

Processing for personalized and beaded items usually takes about 10 - 12 days unless specified otherwise. Once shipped, your order will be delivered according to your shipping method chosen at checkout.

At this time, we ship to the US & Canada.

Yes! Be sure to choose expedited shipping at checkout.

Our priority is your happiness with your pieces! We offer exchanges of non-personalized pieces and refunds on a case-by-case basis via email. If you wish to request a refund, please send an email to hello@frannabellabeads.com for your request to be considered.

All personalized pieces are non refundable.

Items purchased during any sale can not be returned or exchanged. 

Frannabella Beads does not refund shipping costs for returned items; customers are responsible for all shipping costs.

Quality is incredibly important to us, and so are you. We're proud to offer a lifetime guarantee on all our pieces. Please email hello@frannabellabeads.com for questions about our lifetime guarantee.  

Exclusions: The warranty does not cover damages caused by improper handling, accidental damage, misuse, abuse, or normal wear and tear.

All chains and findings are gold filled. Most of our charms are gold plated.

✨ About Gold Pricing

Due to natural fluctuations in the global gold market, prices for our gold-filled jewelry may vary slightly over time. We do our best to offer fair, transparent pricing while using high-quality materials that last.

Gold filled jewelry is a more affordable alternative to solid gold jewelry. It is made by bonding a genuine layer of gold onto a base metal core. This creates a permanent bond that is extremely durable and can last a lifetime. It is waterproof and will not tarnish.

We suggest always keeping your jewelry as dry as possible and to avoid or take extra care around saltwater, chlorine, perfumes and lotions. 

It is recommended to remove your jewelry before sleeping. 

By following these care instructions, you can maintain the quality of your jewelry for a long time!